Terms of Service

HAVENBOUND LLC — Terms of Service Last

Updated: February 2026

Business Name: HAVENBOUND LLC

1. Overview

These Terms of Service (“Terms”) govern your access to and use of the Havenbound LLC website, online store, and any physical or digital products purchased through our site. By visiting our site, browsing, or making a purchase, you agree to be bound by these Terms. “Havenbound LLC,” “we,” “us,” and “our” refer to HAVENBOUND LLC, a Tennessee limited liability company. “You” refers to any visitor, customer, or user of our site.

We may update or modify these Terms at any time. Any changes will be posted on this page, and your continued use of the site after changes are posted constitutes acceptance of the updated Terms. These Terms work together with our Privacy Policy. All shipping, refund, and digital product policies are contained within these Terms.

2. Online Store Terms

You must be at least 18 years old to make a purchase from Havenbound LLC. By using our site, you agree to use our products and services only for lawful and authorized purposes.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion if we believe a purchase or account activity violates these Terms or poses a risk to Havenbound LLC.

3. Products

Havenbound LLC offers planners, journals, handmade goods, candles, wood items, digital products, and related accessories. Product descriptions, photos, and listings are provided as accurately as possible, but we do not guarantee that colors, textures, or details displayed on your screen will perfectly match the physical or digital product.

Handmade items may vary slightly in color, size, or appearance due to their handcrafted nature. Digital products are delivered electronically and no physical item will be shipped.

We reserve the right to:

· limit quantities of any product

· discontinue or modify products at any time

· update product descriptions, pricing, or availability without notice

We make reasonable efforts to ensure accuracy, but we are not responsible for typographical errors, listing inaccuracies, or variations caused by screen settings, printers, or materials used by the customer.

4. Pricing

All prices are listed in U.S. dollars (USD) and are subject to change at any time without notice. Pricing may vary between physical and digital products, and promotional discounts may be modified or discontinued at our discretion.

We make every effort to ensure accurate pricing, but errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel or refuse any orders placed at that price, even after an order has been submitted.

Shipping costs, taxes, and fees are calculated at checkout and are the responsibility of the customer unless otherwise stated.

5. Orders and Payment

We accept payments through Shopify Payments, major credit and debit cards, and PayPal (if enabled). By placing an order, you authorize Havenbound LLC and our payment processors to charge the full amount to your selected payment method.

You agree to provide current, complete, and accurate billing and shipping information for all purchases. Orders are not considered accepted until payment has been successfully processed.

We reserve the right to:

· refuse or cancel any order at our discretion

· limit quantities purchased per person, household, or account

· cancel orders that appear fraudulent, unauthorized, or in violation of these Terms

· cancel orders placed at an incorrect price, even after submission

If a payment is declined or cannot be processed, the order may be canceled. Digital products are delivered electronically to the email address provided at checkout.

6. Shipping

We currently ship within the United States. International shipping may be added in the future.

Processing times and shipping times are separate; shipping times are estimates provided by the carrier and may vary.

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided at checkout cannot be refunded, and reshipping fees may apply.

Once a package is accepted by the carrier, Havenbound LLC is not responsible for delays, lost packages, or items marked as delivered but not received.

7. Returns and Refunds

Because many Havenbound LLC products are handmade or digital, not all items are eligible for return.

Digital products are non‑refundable and cannot be returned, exchanged, or canceled once delivered. Custom or made‑to‑order items are final sale unless they arrive damaged.

Handmade items may be eligible for a return only if they arrive damaged. If your order arrives damaged, please contact us within 7 days at havenboundllc@yahoo.com with photos of the item and packaging so we can assist you.

To be eligible for a return, items must be unused, in their original condition, and approved by us before being sent back. Unauthorized returns will not be accepted. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Shipping costs are non‑refundable. We do not accept returns or refunds for change‑of‑mind purchases.

8. Accounts

Havenbound LLC reserves the right to refuse account creation, suspend or terminate accounts, or limit access to the site if we believe an account violates these Terms, involves fraudulent activity, or poses a risk to our business.

9. Intellectual Property

All content on the Havenbound LLC website—including designs, layouts, product photos, digital files, templates, graphics, text, branding, and all other materials—is the intellectual property of Havenbound LLC and is protected by copyright and other applicable laws.

Purchasing a product or digital file grants you a personal, non‑exclusive, non‑transferable license for your own individual use. You may not copy, reproduce, share, distribute, sell, modify, or create derivative works from any Havenbound LLC content or digital products.

You may not remove watermarks, footers, or copyright notices from any digital or physical product. All rights not expressly granted in these Terms are reserved by Havenbound LLC.

10. Digital Product License & Usage Restrictions

Digital products sold by Havenbound LLC are licensed to the purchaser for personal use only. When you purchase a digital file, you receive a non‑exclusive, non‑transferable, revocable license to download and use the file for your own individual, non‑commercial purposes.

You agree that you will not:

· share, distribute, or forward the digital files to anyone else

· upload the files to any website, file‑sharing platform, or social media

· resell, reproduce, or claim the files or designs as your own

· alter, modify, or create derivative works for resale or distribution

· use the files for commercial purposes without written permission from Havenbound LLC

· remove watermarks, footers, or copyright notices from any digital file

Unauthorized sharing, distribution, or misuse may result in revoked access to digital products and legal action. All digital products remain the intellectual property of Havenbound LLC.

11. Prohibited Uses

You may not use the Havenbound LLC website, products, or digital files for any unlawful or unauthorized purpose. This includes, but is not limited to, the following:

· violating any applicable laws or regulations

· harming, threatening, or harassing others

· attempting to upload or transmit viruses, malware, or malicious code

· interfering with or disrupting the functionality, security, or performance of the site

· attempting to gain unauthorized access to accounts, systems, or data

· using automated tools, bots, or scraping technologies to collect data or interact with the site

· copying, extracting, or collecting content, images, or designs without permission

· attempting to bypass download limits, security features, or PDF stamping

· reverse‑engineering, modifying, or altering digital products

· submitting false, misleading, or fraudulent orders

· using the site or products for any commercial purpose without written permission

Violation of these Terms may result in canceled orders, revoked access, or legal action.

12. Limitation of Liability

To the fullest extent permitted by law, Havenbound LLC is not liable for any indirect, incidental, consequential, or special damages, including loss of data, loss of profits, or issues arising from the use or inability to use our products or website.

We are not responsible for:

· misuse of products or digital files

· printing errors, color variations, or results affected by your printer, materials, or settings

· delays, shipping issues, or service interruptions outside our control

· errors, inaccuracies, or omissions in product listings or website content

· third‑party service failures, including payment processors, hosting providers, or shipping carriers

All products and digital files are provided “as is” without warranties of any kind. Your use of the site and our products is at your own risk. In no event shall Havenbound LLC’s total liability exceed the amount you paid for the product in question. control • errors, inaccuracies, or omissions in product listings or website content • third‑party service failures, including payment processors, hosting providers, or shipping carriers All products and digital files are provided “as is” without warranties of any kind. Your use of the site and our products is at your own risk. In no event shall Havenbound LLC’s total liability exceed the amount you paid for the product in question.

13. Governing Law

These Terms and any disputes arising from your use of the Havenbound LLC website or products are governed by the laws of the State of Tennessee, without regard to conflict‑of‑law principles. Any legal action must be brought in the state or federal courts located in Tennessee.

14. Changes to Terms

Havenbound LLC may update or modify these Terms at any time. Any changes will take effect immediately upon posting on this website. Your continued use of the site after changes are posted constitutes your acceptance of the updated Terms.

15. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and Havenbound LLC regarding your use of the site and our products, and replace any prior agreements or understandings.

17. Headings

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

18. Contact Information

If you have questions about these Terms, please contact us at havenboundllc@yahoo.com.